Returns & Refunds policy

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You have the right to cancel your order only if it has not yet been shipped. You can inform us of your decision by email at hello@Craftsy.space .

We will use the same means of payment that you used for the order and you will not incur any costs for such a refund.

Returns Policy:

The following items are not eligible for return: The supply of items made to your specifications or clearly personalised.

The supply of items which by their nature are not suitable for return, such as items which are perishable or have passed their best before date.

The supply of items which are not suitable for return for health or hygiene reasons and have been unsealed after delivery.

The supply of items which by their nature have been inseparably mixed with other items after delivery.

We reserve the right to refuse the return of any item which does not meet the above return conditions at our sole discretion.

You are responsible for the cost and risk of returning the items to us.

We cannot be held responsible for items that are damaged or lost in return shipping. Therefore, we recommend an insured and trackable postal service.

We cannot process a refund without actual receipt of the item or proof of receipt of return shipping.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@Craftsy.Space